FAQ : General Information

Indra Navia company brochure. 

In order to help us repair returned equipment quickly and efficiently, please read and follow the instructions below.

Once the required information in the RMA form has been completed and returned to Indra Navia’s Service and Support, an RMA number will be allocated.

Please see attached practical information brochure for visitors to Indra Navia. 

 

 

"This electronic equipment and its spare parts are built from semiconductor components, which are sensitive to ESD. The equipment may be damaged or suffer from reduced performance and lifetime if improperly handled during servicing and transportation.

All modules must be packed in electrostatic conductive (ESD) bags or boxes before shipping"

 

To read more please se attached pdf

 

Kind regards

Service Desk

Indra Navia AS

Not receiving emails? Emails filtered as spam/junk/bulk

Some filters may misinterpret emails from us as spam. If you do not receive any emails from us, please check your spam/junk folder.

If you find our email in the spam/junk folder, please select the email and click Not Junk/Not Spam (or similar, depending on your email provider). This will help future messages to get through. You can also add support@indra.no to the list of safe/approved addresses (white list) or your contact list/address book.

Thank you

 

Kind Regards, Service Desk

Priority categories - Critical, Major, Medium, Minor

We at Indra Navia AS have defined four priority categories;

 

Critical - Category 1

means a fault condition or discrepancy within the any of the systems with respect to the requirements specified in the relevant system technical specification which:

 

  • prevents the Customer from providing Air Traffic Services (ATS) at normal air traffic loads leading to a closure or restriction of airspace; and/or
  • causes a safety hazard to occur; and/or
  • produces an excessive increase in operator workload

 

Major - Category 2

means a fault condition or discrepancy within the any of the systems with respect to the requirements specified in the relevant system technical specification which:

 

  • significantly degrades the Customers ability to provide Air Traffic Services (ATS) at normal air traffic loads leading to a declared reduction in airspace capacity; and/or
  • significantly increases the likelihood of a safety hazard occurring; and/or
  • significantly increases operator workload

 

Medium  - Category 3

means a fault condition or discrepancy within the any of the systems with respect to the requirements specified in the relevant system technical specification which:

 

  • marginally degrades the Customers ability to provide Air Traffic Services (ATS) at normal air traffic loads; and/or
  • marginally increases the likelihood of a safety hazard occurring; and/or
  • marginally increases operator workload

 

Minor - Category 4

means a fault condition or discrepancy within the any of the systems with respect to the relevant system technical specification which is not a Category 1, Category 2 or Category 3 fault.