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FAQ
We are pleased to announce that we are now
able to offer a selection of our training programs
on a virtual platform. Virtual training programs
reduce travel, cost and increase the customer’s
flexibility. The training is tailored to the end user
requirements and presented innovatively on
a digital platform.

Please see attached leaflet for more information
This last time buy notification (LTB) concerns spare modules specific to the NORMARC 7000A Instrument
Landing System (ILS). The NORMARC 7000A was delivered between 1995 and 2004.

Please download the LTB document below for more information.

Indra Navia company brochure. 

In order to help us repair returned equipment quickly and efficiently, please read and follow the instructions below.

Once the required information in the RMA form has been completed and returned to Indra Navia’s Service and Support, an RMA number will be allocated.

Please see attached practical information brochure for visitors to Indra Navia. 

 

 

We ask you to please go to our web support system at https://support.indra.no and create a user account. You need this account to report incidents, request for quotation or other requests you may have.

"This electronic equipment and its spare parts are built from semiconductor components, which are sensitive to ESD. The equipment may be damaged or suffer from reduced performance and lifetime if improperly handled during servicing and transportation.

All modules must be packed in electrostatic conductive (ESD) bags or boxes before shipping"

 

To read more please se attached pdf

 

Kind regards

Service Desk

Indra Navia AS

Priority categories - Critical, Major, Medium, Minor

We at Indra Navia AS have defined four priority categories;

 

Critical - Category 1

means a fault condition or discrepancy within the any of the systems with respect to the requirements specified in the relevant system technical specification which:

 

  • prevents the Customer from providing Air Traffic Services (ATS) at normal air traffic loads leading to a closure or restriction of airspace; and/or
  • causes a safety hazard to occur; and/or
  • produces an excessive increase in operator workload

 

Major - Category 2

means a fault condition or discrepancy within the any of the systems with respect to the requirements specified in the relevant system technical specification which:

 

  • significantly degrades the Customers ability to provide Air Traffic Services (ATS) at normal air traffic loads leading to a declared reduction in airspace capacity; and/or
  • significantly increases the likelihood of a safety hazard occurring; and/or
  • significantly increases operator workload

 

Medium  - Category 3

means a fault condition or discrepancy within the any of the systems with respect to the requirements specified in the relevant system technical specification which:

 

  • marginally degrades the Customers ability to provide Air Traffic Services (ATS) at normal air traffic loads; and/or
  • marginally increases the likelihood of a safety hazard occurring; and/or
  • marginally increases operator workload

 

Minor - Category 4

means a fault condition or discrepancy within the any of the systems with respect to the relevant system technical specification which is not a Category 1, Category 2 or Category 3 fault.

Indra Navia is pleased to introduce a new variant of the reliable and rough field instrument for ground measurements on the ILS/VOR systems.


More information is found in the attached document.

A batch of 50-ohm dummy loads used in 16 and 20 element distribution network, some test jiggs and service kits from mid-2021 to end-2022 has shown to not have the expected quality they should have.

Indra Navia has therefore decided to replace them with new dummy loads.
More information is found in the Customer Information document. 

Customer with dummy loads from the questionable batch will be contacted directly.

Reports received by Indra Navia have shown that localizer systems may shut down during severe weather conditions with heavy rain. Investigations show that water ingress is the likely cause.

The document includes a description how the top seam can be sealed on existing systems for customers that experience these kind of problems.
Study the Customer information document for more information.